What does a Front Desk Agent / Receptionist do overseas?
Welcomes guests, handles check-in and check-out and answers guest requests.
Typical responsibilities
- Greet guests and manage check-in and check-out
- Handle reservations, room allocation and payments
- Answer calls, emails and guest requests
- Coordinate with housekeeping and maintenance
- Keep accurate guest records
What employers usually look for
- Professional, friendly manner
- Good spoken and written English
- Basic computer skills
Typical experience
1+ years in a front-desk or customer role
Helpful extras
- Hotel property-management system experience
- Additional languages
Physical demands
Long periods standing or seated at a desk; shift work.
Licences and certification
Check destination requirements for any licence, trade test or medical clearance.
A typical day
You check guests in and out, handle bookings and payments, answer calls and messages and pass requests to other departments. You keep records accurate and handle problems calmly.
Questions you may be asked
Employers and recruiters often ask questions like these. There is no single right answer: be honest, give a real example from your own work and say plainly when you have not done something yet.
- How do you deal with an upset guest?
- How do you keep guest records accurate and private?
- How do you handle a booking mistake?
Staying safe on the job
Protect guest information, follow security procedures for keys and cash and know the emergency plan.
Where this role can lead
Receptionists can progress to front-office supervisor or manager roles.
How EMIGRATLY works with this role
This page describes the role in general. Duties, pay and requirements are set by each employer and differ between destinations. EMIGRATLY is not a job board: after you register, a dedicated specialist reviews your profile and matches you against the exclusive employer contracts we hold, including ones that are not listed publicly.