What does a Concierge / Guest Services Agent do overseas?
Helps guests with information, arrangements and requests throughout their stay.
Typical responsibilities
- Assist guests with bookings, directions and recommendations
- Arrange transport and services
- Handle luggage and guest requests with the team
- Keep local-information knowledge up to date
- Resolve concerns politely and quickly
What employers usually look for
- Excellent people skills
- Good English
- Organised and resourceful
Typical experience
1+ years in guest service
Helpful extras
- Additional languages
- Hotel experience
Physical demands
Standing and walking; may assist with luggage.
Licences and certification
Check destination requirements for any licence, trade test or medical clearance.
A typical day
You greet guests, answer questions about the hotel and the area, book transport and tables and arrange luggage or special requests. You keep a log of requests and follow up so each guest feels looked after.
Questions you may be asked
Employers and recruiters often ask questions like these. There is no single right answer: be honest, give a real example from your own work and say plainly when you have not done something yet.
- How would you handle a guest with a complaint?
- How do you keep track of many requests at once?
- How do you find reliable information for guests?
Staying safe on the job
Handle luggage safely, keep guest information private and follow the hotel's security procedures.
Where this role can lead
Guest-services agents can progress to supervisor, front-office manager or concierge roles.
How EMIGRATLY works with this role
This page describes the role in general. Duties, pay and requirements are set by each employer and differ between destinations. EMIGRATLY is not a job board: after you register, a dedicated specialist reviews your profile and matches you against the exclusive employer contracts we hold, including ones that are not listed publicly.