How can we help?
Search our answers and guides, or write to your specialist. A person reads every message.
Getting started
Who looks after my file?
A named TAPS specialist. You are introduced within 48 hours of registering, and you can write to them any time from the Messages page. They can see everything on your file.
What happens after I register?
Your dashboard shows seven steps: registered, fee paid, documents, matched, offer accepted, visa, placed. The card at the top shows the one thing that is most useful for you to do or know right now.
I forgot my password. What do I do?
Use the "Forgot your password?" link on the sign-in page. We email a link that works for 60 minutes. If you change or reset your password, your other signed-in devices are signed out.
Payment
How do I pay, and is it safe?
You pay the initiation fee after your profile is complete, only inside the checkout on this site or to the bank account shown in your dashboard. Never pay to a personal account or wallet, or to details someone sends you in a chat.
I paid by bank transfer. When will it show?
A bank transfer is confirmed by hand by our finance team, usually within 1 to 2 business days of the money arriving. Make sure you used the reference shown on your payment page.
What if I am not placed?
If you have not been placed in a matching role within 90 days of registration, your initiation and advisory fee is refunded. The page below sets out how the clock runs, what counts as a match and what the exclusions are.
Documents
Which documents do I need to upload?
Your dashboard lists them: passport first and last page, a photograph, your CV, an education certificate, a health declaration and consent. Your country may add more, and your specialist will tell you.
My document was rejected. Do I start again?
No. Replace only the document that was rejected. Your dashboard shows the reason and how to fix it, for example retaking a blurry photo in better light.
Matching and interviews
Why was I matched with this role?
On your dashboard, open "Why was I matched with this role?" under Your Match. It shows the reasons recorded when the match was made, such as the same sector. Your specialist reviews every match before it is proposed to the employer.
What does the employer see about me?
A limited profile: skills and work history, with your name as first name and last initial until the offer stage. Not your email, phone, passport, address, documents or past employers. Other employers see nothing.
How do I prepare for an interview?
Read our interview guide, then rehearse with the practice tool. Your specialist can tell you what to expect for your role and arranges the interview with the employer.
Privacy
Who can see my file?
You, your own specialist (team leads can open any file), and administrators. A shortlisted employer sees only the limited profile. Every time someone opens your file or a document it is recorded, and you can read the list under "Who opened my file".
Can I get a copy of my data?
Yes. On your profile page, use "Download my data". You enter your password, and you get a file with your profile, work history, document list, payments, messages and who opened your file.
Can my family follow my progress?
If you choose. On your dashboard, create a private link that shows only the steps and a percentage, with no name, documents, payments or employer. You can switch it off at any time.
Safety
How do I check that a recruiter is genuine?
Check any recruiter, including us, against your own government's licence list. Never pay for an interview or an offer, and never let anyone keep your original passport.
I think I have been contacted by a fake EMIGRATLY.
Do not pay and do not share documents. Payment details appear only inside your signed-in dashboard. Tell us through the contact page, and keep screenshots of the messages.
Talk to a person
Never send passwords or payment details in a message. Real payment details only appear inside your signed-in dashboard.