What Is a TAPS Specialist?

TAPS stands for Talent Acquisition and Placement Specialist — a single, named person assigned to your file within 48 hours of registering, who stays with you from your first document upload through your first 90 days on the job. This is a deliberate structural choice, not a marketing label: most overseas placement agencies route candidates through a rotating support queue, where no one person is accountable for the whole journey.

What they do at each stage

During intake, your specialist personally reviews every document you submit — nothing is auto-approved by a script. During matching, they review the AI matching engine's scored shortlist before anything is proposed to an employer, filtering for genuine fit rather than a keyword match. During the offer stage, they walk through your contract with you line by line before you sign. During visa processing, they track your medical, biometric, and document-attestation timeline so nothing silently stalls. After you arrive, they check in at 48 hours, then 30, 60, and 90 days, specifically to catch pay, housing, or role-fit problems while they are still fixable.

What they are not

A TAPS specialist is not a recruiter chasing a placement fee at your expense, and not a call-center agent reading from a script. They do not represent the employer against you — EMIGRATLY's revenue model separates candidate initiation fees from employer contract commercial terms specifically so a specialist's incentive stays aligned with getting you correctly matched, not just placed quickly.

Why one person, not a team

Continuity is the point. A specialist who reviewed your documents at intake is the same person who negotiates your visa timeline and the same person who checks whether your first paycheck matched your contract. That context doesn't reset every time you have a question — which is the single biggest complaint candidates report about agencies that route them through a general support line instead.

How to reach yours

Your specialist's direct contact details are provided once assigned, visible on your candidate dashboard throughout your file's life. If you registered and haven't heard from anyone within 48 hours, that itself is worth flagging immediately — it should not happen.