How to Write a Clear Complaint

If something goes wrong, a written complaint is much stronger than a phone call. It is a record, and officials can act on it. You do not need perfect language. You need clear facts. This guide shows a simple structure and what to attach.

Keep it short and factual

Write in plain language, in the language the authority uses if you can, or in English with a translation if you have one. One page is enough.

The structure

• Who you are: full name, passport number or ID, nationality, phone number and email.
• Who it is about: the employer's name and address, or the recruiter's name, licence number if you know it, and the place you work.
• What happened: state each problem separately, with the date. For example: "My wages for March were not paid. The contract says payment on the last day of each month."
• What you have already done: who you told and when, and what they said.
• What you want: the specific outcome. For example: "Payment of the wages owed", "A copy of my contract", "Return of my passport", "Refund of the fee I paid".
• Date and signature.

A simple template

Subject: Complaint about unpaid wages

I am [name], [nationality], employed by [employer] at [place] since [date]. My passport number is [number] and my phone number is [number].

My contract states that I am paid [amount] on [day]. I have not been paid for [period]. I asked my supervisor on [date] and was told [what they said].

I ask for payment of the wages owed and a written explanation of the delay.

Attached: contract, payslips, my record of hours, messages.

[Signature and date]

What to attach

• A copy of your contract.
• Payslips, bank statements or receipts.
• Photos of documents, messages and any notices.
• A copy of your passport photo page and visa.
• Your record of work hours.
• Send copies, never originals.

Where to send it

Our verify and before-you-fly pages name the labour authority in your destination and the licensing body in your source country where we have confirmed one. Your embassy or consulate may also accept a copy. Send it by a method that gives a record, such as an official online form, email with a read receipt, or hand delivery with a stamped copy.

Keep proof you sent it

Keep the date you sent it, who you sent it to and any reference number you receive. Follow up politely after a week or two.

If you need help

Migrant worker support organisations in many countries help with complaints and translation. Ask your embassy for a trusted contact.

This guide gives general information and is not legal advice.